Shipping policy
Shipping Policy
Thank you for choosing The Starseed Sisterhood! We’re dedicated to ensuring your order arrives safely and promptly. Below is our shipping policy for UK, US, and EU orders.
Processing Time
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped, along with tracking information if available.
UK Shipping
Delivery Times:
- Standard UK Shipping: 3-5 business days
Shipping Rates:
- Standard: £5.99 (depending on weight)
Free Shipping:
- Orders over £50 qualify for free standard shipping.
US Shipping
Delivery Times:
- Standard US Shipping: 3-17 business days
Shipping Rates:
- Standard: $31.00 (£23.99) (depending on weight)
Free Shipping:
- Orders over $250 (£200) qualify for free standard shipping.
EU Shipping
Delivery Times:
- Standard EU Shipping: 2-11 business days
Shipping Rates:
- Standard: €17.99 (£14.99) (depending on weight)
Free Shipping:
- Orders over €240 (£200) qualify for free standard shipping.
International Customs and Duties
For orders shipped outside the UK, customs and import duties may apply and are the responsibility of the customer. The Starseed Sisterhood is not responsible for any customs fees or delays due to customs processing. This applies to orders shipped to the EU and US.
Missing or Lost Packages
If you believe your package is lost or has not arrived within the expected timeframe, please contact us at thestarseedsisterhood@gmail.com. We will do our best to assist you in locating your order.
For any further shipping inquiries, feel free to reach out to us at thestarseedsisterhood@gmail.com or visit our Instagram for updates.